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We can provide faster, more efficient end-to-end POS service and support so that your IT departments can focus on other priorities. Our field service and support is provided predominantly by our own knowledgeable company employed technicians, supported by carefully selected and vetted third party service providers.
Our full suite of services includes:
- Comprehensive asset management, that meets and exceeds the requirements of the Payment Industry Associations
- Inventory management
- Logistical Support
- Key/injection and application loading (Acquirer must authorise)
- Staging, incl. device labelling and embossing
- Installation, either by courier with remote telephone assisted training or on-site installation and training
- De-Installation (merchant cancellation/Site decommissioning)
- Service Desk support from 7am to 11pm local time 365 days a year
- Device break-fix servicing, both onsite or courier, including reverse logistics
- Device Warranty Management and Product Support, including Testing/Repair
- Post-warranty, Test and Repair/refurbishment
- End of life certified destruction
- Procurement services
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